If yours isn't here, the button at the bottom reaches me directly.
This is usually caused by a full or outdated browser cache. Clear your browser's history, cache and cookies, then try uploading again — here's how to do it for Chrome, Safari and other browsers. Still stuck? WhatsApp me a screenshot of the error.
Credits usually take some time to load — please be patient. If it's taking longer than usual, notify me and I'll check on it. Do not attempt another payment in the meantime — you might end up buying double the credits.
Common rejection reasons: wrong sales type, watermark issue, search words, to name a few. If in doubt or not sure how to edit and resubmit, contact me.
Just click "Forgot Password" to reset it yourself, or simply contact me and I'll help to reset your password.
See Agent Branding and Building Specialist for the full details. Advance and Elite store types give you full features of agent branding, whereas Pro store type only shows branding on ad pages.
Upgrading is immediate — e.g. Basic to Pro, or Pro to Advance. Downgrading (e.g. Advance to Basic) isn't self-serve: email prophelpdesk@mudah.my and state your Pro Niaga email address in the content of the email so customer service can locate your account, along with the store type you want to downgrade to. Notify me once you've emailed — I can help expedite the process. Otherwise, it usually takes at least half a month, up to a maximum of one and a half months, to complete.
Please just contact me, I'll assist on that.
See Watermark Placement Guidelines for the full details.